diff --git a/Koha/Ticket.pm b/Koha/Ticket.pm
index ea17e899de..59792e24bf 100644
--- a/Koha/Ticket.pm
+++ b/Koha/Ticket.pm
@@ -196,6 +196,16 @@ sub strings_map {
             }
         );
 
+        # Fall back to TICKET_RESOLUTION as needed
+        if ( !$av->count ) {
+            $av = Koha::AuthorisedValues->search(
+                {
+                    category         => 'TICKET_RESOLUTION',
+                    authorised_value => $self->status,
+                }
+            );
+        }
+
         my $status_str =
               $av->count
             ? $params->{public}
diff --git a/Koha/Ticket/Update.pm b/Koha/Ticket/Update.pm
index 1ad6b6577a..dad68226f0 100644
--- a/Koha/Ticket/Update.pm
+++ b/Koha/Ticket/Update.pm
@@ -85,6 +85,16 @@ sub strings_map {
             }
         );
 
+        # Fall back to TICKET_RESOLUTION as needed
+        if ( !$av->count ) {
+            $av = Koha::AuthorisedValues->search(
+                {
+                    category         => 'TICKET_RESOLUTION',
+                    authorised_value => $self->status,
+                }
+            );
+        }
+
         my $status_str =
               $av->count
             ? $params->{public}
diff --git a/koha-tmpl/intranet-tmpl/prog/en/includes/modals/display_ticket.inc b/koha-tmpl/intranet-tmpl/prog/en/includes/modals/display_ticket.inc
index 29c258d21b..5a3479a0de 100644
--- a/koha-tmpl/intranet-tmpl/prog/en/includes/modals/display_ticket.inc
+++ b/koha-tmpl/intranet-tmpl/prog/en/includes/modals/display_ticket.inc
@@ -1,5 +1,6 @@
 [% USE AuthorisedValues %]
 [% SET status = AuthorisedValues.GetAuthValueDropbox('TICKET_STATUS') %]
+[% SET resolutions = AuthorisedValues.GetAuthValueDropbox('TICKET_RESOLUTION') %]
 <!-- Display updates concern modal -->
 <div class="modal" id="ticketDetailsModal" tabindex="-1" role="dialog" aria-labelledby="ticketDetailsLabel">
     <div class="modal-dialog modal-lg" role="document">
@@ -25,7 +26,22 @@
             </div> <!-- /.modal-body -->
             <div class="modal-footer">
                 <input type="hidden" name="ticket_id" id="ticket_id">
-                <button type="button" class="btn btn-default" id="resolveTicket">Resolve <i id="resolve-spinner" class="fa fa-spinner fa-pulse fa-fw" style="display:none"></i></button>
+                [% IF resolutions.count %]
+                <div class="btn-group">
+                  <button type="button" class="btn btn-danger dropdown-toggle" id="resolveTicket" data-toggle="dropdown" aria-expanded="false">
+                    Resolve <span class="caret"></span> <i id="resolve-spinner" class="fa fa-spinner fa-pulse fa-fw" style="display:none"></i>
+                  </button>
+                  <ul class="dropdown-menu">
+                    [% FOR resolution IN resolutions %]
+                    <li>
+                      <a class="dropdown-item resolveSubmit" type="button" data-resolution="[% resolution.authorised_value | html %]">[% resolution.lib | html_entity %]</a>
+                    </li>
+                    [% END %]
+                  </ul>
+                </div>
+                [% ELSE %]
+                <button type="button" class="btn btn-danger resolveSubmit" id="resolveTicket">Resolve <i id="resolve-spinner" class="fa fa-spinner fa-pulse fa-fw" style="display:none"></i></button>
+                [% END %]
                 [% IF status.count %]
                 <div class="btn-group">
                   <button type="button" class="btn btn-primary" id="updateTicket">Update <i id="comment-spinner" class="fa fa-spinner fa-pulse fa-fw" style="display:none"></i></button>
diff --git a/koha-tmpl/intranet-tmpl/prog/en/modules/cataloguing/concerns.tt b/koha-tmpl/intranet-tmpl/prog/en/modules/cataloguing/concerns.tt
index 9a89714f75..5b3068d785 100644
--- a/koha-tmpl/intranet-tmpl/prog/en/modules/cataloguing/concerns.tt
+++ b/koha-tmpl/intranet-tmpl/prog/en/modules/cataloguing/concerns.tt
@@ -166,10 +166,14 @@
                         "render": function(data, type, row, meta) {
                             let result = '';
                             if (row.resolved_date) {
-                                result += _("Resolved by:") + ' <span>' + $patron_to_html(row.resolver, {
+                                result += _("Resolved by") + ' <span>' + $patron_to_html(row.resolver, {
                                     display_cardnumber: false,
                                     url: true
                                 }) + '</span>';
+                                if (row.status) {
+                                    result += ' ' + _("as") + ' ';
+                                    result += row._strings.status ? escape_str(row._strings.status.str) : "";
+                                }
                                 result += '<span class="clearfix">' + $datetime(row.resolved_date) + '</span>';
                             } else {
                                 if (row.status) {
diff --git a/koha-tmpl/intranet-tmpl/prog/js/modals/display_ticket.js b/koha-tmpl/intranet-tmpl/prog/js/modals/display_ticket.js
index ae74ffa9a2..52be245fd4 100644
--- a/koha-tmpl/intranet-tmpl/prog/js/modals/display_ticket.js
+++ b/koha-tmpl/intranet-tmpl/prog/js/modals/display_ticket.js
@@ -130,13 +130,15 @@ $(document).ready(function () {
             });
     });
 
-    $("#ticketDetailsModal").on("click", "#resolveTicket", function (e) {
+    $("#ticketDetailsModal").on("click", ".resolveSubmit", function (e) {
+        let clicked = $(this);
         let ticket_id = $("#ticket_id").val();
         let params = {
             public: $("#public").is(":checked"),
             message: $("#update_message").val(),
             user_id: logged_in_user_borrowernumber,
             state: "resolved",
+            status: clicked.data("resolution"),
         };
 
         $("#resolve-spinner").show();