diff --git a/koha-tmpl/intranet-tmpl/prog/en/modules/serials/claims.tt b/koha-tmpl/intranet-tmpl/prog/en/modules/serials/claims.tt
index 59beed11f2..a140ebbc55 100644
--- a/koha-tmpl/intranet-tmpl/prog/en/modules/serials/claims.tt
+++ b/koha-tmpl/intranet-tmpl/prog/en/modules/serials/claims.tt
@@ -142,8 +142,8 @@
     [% IF error_claim %]
         [% IF error_claim == 'no_vendor_email' %]
             <div class="dialog alert">This vendor has no email defined for late issues.</div>
-        [% ELSIF error_claim == 'no_loggedin_user_email' %]
-            <div class="dialog alert">No email is configured for your user.</div>
+        [% ELSIF error_claim == 'bad_or_missing_sender' %]
+            <div class="dialog alert">Bad or missing sender address; check your branch email address or preference KohaAdminEmailAddress.</div>
         [% ELSE %]
             <div class="dialog alert">[% error_claim %]</div>
         [% END %]
diff --git a/serials/claims.pl b/serials/claims.pl
index b4bc94fbd1..38dd601ff4 100755
--- a/serials/claims.pl
+++ b/serials/claims.pl
@@ -80,7 +80,7 @@ if (@serialnums) { # i.e. they have been flagged to generate claims
         if ( $err->{error} eq "no_email" ) {
             $template->param( error_claim => 'no_vendor_email' );
         } elsif ( $err->{error} =~ m|Bad or missing From address| ) {
-            $template->param( error_claim => 'no_loggedin_user_email' );
+            $template->param( error_claim => 'bad_or_missing_sender' );
         }
     } else {
         $template->param( info_claim => 1 );